Source and fact record
Intake and access rules, a source and fact record, and a business profile.
Business facts
Business profiles
Give one named agent business facts with sources, owners, and review dates.
Planned service · Inquiries open · Scope and availability agreed together.
What this helps with
Services, policies, contacts, hours, and local terminology often exist in more than one place. This work extracts source-linked facts, handles conflict without hiding it, then tests source quality and actual retrieval separately.
Good fit
A support, booking, or internal agent is inconsistent about business facts, or a team wants approved knowledge ready before a new agent. A well-maintained, correctly retrieved knowledge base may not need this work.
What you get
Conflict and gap decisions
Conflict, gap, and stale-fact decisions that retain the original source history.
Retrieval and acceptance record
A retrieval test and acceptance record, with separate metrics where measured.
Maintenance handoff
A maintenance handoff for the customer owner.
How it works
- Source: Define the facts in scope and connect each one to its owned, current source.
- Resolve: Register ambiguity, gaps, stale items, and conflicts without hiding source history.
- Test: Adapt approved facts for the named agent, then test retrieval and authorized corrections.
Details and examples
Full planned process
- Define audience, decisions, and fact categories.
- List owned, current, and reusable sources.
- Extract individual facts with source links.
- Normalize wording without hiding ambiguity.
- Register duplicates, gaps, stale items, and conflicts; use only approved precedence.
- Bundle approved facts with audience, use, and review limits.
- Adapt the bundle for the named agent, including access and correction route.
- Test direct, paraphrased, conflicting, stale, no-answer, and restricted questions.
- Repair and retest authorized changes.
- Have the customer maintenance owner make a correction.
Scope and starting point
- Starts with
- Business facts, their sources, and a named agent.
- Leaves you with
- A profile, fact record, retrieval record, and maintenance handoff.
- Keeps visible
- Conflicts until the accountable owner resolves them.
Example: Conflicting weekend hours
Illustrative example
Conflicting weekend hours
A fictional repair business has a brochure and dated page that disagree about weekend hours. Both stay visible until the owner approves precedence; the old fact can leave active use without deleting source history. No agent is queried in this example.
Questions
Is this a public directory or Google Business Profile?
No. This is private context for a named business or unit and named agent.
Can access-restricted facts be included?
Only when access is clear and approved. Otherwise they remain excluded until the owner decides.
Are answers guaranteed to improve?
No. Source quality and retrieval are tested separately; unknowns and unresolved conflicts remain visible.
Scope, availability, timing, and price are agreed before work starts.
Talk about this service
We can agree the scope before work begins.
Discuss a business profile